Refund policy

At Orion RFX, we are committed to providing high-quality technical tools and professional mentoring. This policy outlines the terms for cancellations and refunds for our digital products and service-based programs.

1. Digital Products (TradingView Scripts)

Our software scripts are classified as Digital Content.

  • 14-Day Right to Cancel: In accordance with UK Consumer Contracts Regulations, you have the right to cancel your purchase within 14 days. This right applies provided you have not yet accessed, downloaded, or activated the scripts on your TradingView account.

  • Access & Activation: Once you request immediate access to the scripts and they are activated on your account, you acknowledge that the digital service has commenced. In line with standard digital content remains, refunds are generally not issued after activation has occurred.

  • Risk-Free Trial: To ensure our tools meet your requirements, we offer a 30-Day Free Trial on all monthly subscriptions. You may cancel at any time during this period via your account dashboard to avoid any charges.

2. Mentoring Services

Mentoring is classified as a Service.

  • Initial Cancellation: You may cancel a mentoring agreement and receive a full refund within 14 days of purchase, provided the mentoring sessions have not yet commenced.

  • Ongoing Programs: Once a mentoring program has started, refunds are processed on a prorated basis. We will refund the remaining balance of your fee for any sessions not yet delivered, subject to a small administrative processing fee.

3. Subscription Management (The "Easy Exit" Policy)

We believe managing your subscription should be straightforward:

  • One-Click Cancellation: You can cancel recurring subscriptions at any time through the Manage Subscription portal on our website.

  • Immediate Effect: Upon cancellation, no further payments will be taken. You will retain access to the service until the end of your current billing cycle.

4. Technical Support & Quality

Under the Consumer Rights Act 2015, all digital content must be of satisfactory quality and fit for purpose.

  • If you experience a technical fault with a script that we are unable to resolve within a reasonable timeframe, you are entitled to a full or partial refund.

  • Please submit technical queries or refund requests to support@orionrfx.com.

5. Important Disclosures

  • Trading Risk: Orion RFX provides analytical tools and education. We do not provide regulated financial advice. Refunds will not be issued based on individual trading performance or market losses.

  • Finality: All "Lifetime Access" purchases are subject to the 14-day cooling-off period, after which the sale is considered final.